DERK I CAME WITH THE IMPALA BROWN FROM WEST CHESTER, PA. NO WORK WAS SCHEDULED FOR THE TECHS AND I WAS ABLE TO MAKE MY "CHANGING THE BRAKE FLUID" PRESENTATION TO TWO PEOPLE. I BELIEVE THEY PROFITED BY THIS EXPERIENCE AND I WAS PLEASED TO MAKE THE EFFORT. YOU DID A MARVELOUS JOB MAKING FIXIT DAY ENJOYABLE AND INFORMATIVE. THERE WERE MANY PEOPLE WHO WERE FRIENDLY AND, AS A VIRGIN, MADE ME FEEL WELCOMED AND COMFORTABLE. YOU ARE AN EXCEPTIONALLY SKILLED ORGANIZER AND DELIGHTFULLY ENTHUSIASTIC. Aloha Frank Rachel, Esmerelda's Mom KEEP UP THE GOOD WORK IN BEHALF OF THE Z3ers.